Payments Portal

The Payment Relief Portal is no longer operational

If you are having difficulty paying your Woolies account; or have a query about the Woolies Payment Relief Programme, please call us on 0861 50 20 22 or email us at nationwide@wfs.co.za.

For general queries, please call 0861 50 20 20 or email queries@wfs.co.za.

Balance Protection Insurance

If you have Balance Protection Insurance with us and both your account and premiums are up to date, you may be able to claim. We have added COVID-19 to the list of critical illnesses.

Account payments

Please continue to pay, or partially pay your instalment if you can. Here are the details of how to pay your account.